TERMS
Our short-hand rental policy is largely this: enjoy our gear; don't destroy it while using it; return it within the agreed time; and we'll just charge you what we said we would. The long-hand version follows. If you are buying gear with no rental, not much of this applies.
GEAR AVAILABILITY At certain times, inventory may not be available for your desired Start Date. You will be contacted as soon as possible if your Order cannot be fulfilled due to prior inventory commitments or a prior renter didn't return something on time as we expected. We'll work something out.
CANCELLATIONS In most cases - large orders we had to set aside for you may be excluded - if you cancel your order with a confirmed email more than two weeks ahead of the scheduled shipping date, no fees will be charged. Later cancellations may result in a $25.00 processing fee charged to your card, since we went to the trouble of setting the gear aside and could not rent it to someone else. Cancellation of an order is not an option once the gear has been shipped - we're all in at that point.
START DATE The starting date submitted with your rental order should be one that gives you some time before your departure. While we try to get the gear to you at least one day before your Start Date, we can only guarantee delivery by the end of the day of the Start Date. If you need gear early in the day, be sure to use at least the day before as your Start Date. For orders requiring shipment, the Start Date must be a non-holiday weekday (Ground deliveries on holidays and weekends are not reliable).
DROP-OFF DATE The date the gear must be re-boxed, taped well and dropped off for shipment at the relevant carrier's manned counter such as a retail mailing center or the carrier's terminal. Your Drop-off Date depends on your selected rental term. If you keep the gear beyond the initial agreed time, then you may owe additional rent. For example:
WEEKEND/3-DAY RENTAL:
Examples - for rental gear with a Friday "Start Date", Monday would be your "Drop-Off Date". A Tuesday Start Date would have a Friday Drop-Off Date.
7/14/21 DAY RENTALS: Your Drop-Off Date will be on the same day of the week as your Start Date, 1, 2, or 3 weeks later.
One month rental: Your Drop-Off Date will be on the same calendar day of the next month, unless that falls on a weekend, in which case the Drop-Off Date will be by the
